If you work in customer support, I’ve got a couple of links you need to check out – you’ll love them. I guarantee it. :)
Steve’s Think Tank Blog Entry
Customerssuck.com – A Classic!
I got a major laugh out of these. The first one is new to me today. The second one I’ve known about for several years, but it’s always worth mentioning again.
So much truth in these links, it’s not funny.